The participants express concerns about AI potentially spreading outdated or inaccurate information but are optimistic about its effective utilization as the technology matures. The group discusses the surprising statistic that 32% of campers, as compared to 7% of non-campers, are leveraging AI to research campgrounds and activities, seek reviews, and even construct their itineraries. Shaun explains how they have maximized the waterfront experience with activities like paddle boarding and wildlife viewing, amidst other local cultural influences.Īn intriguing part of the dialogue revolves around a recent KOA report on the use of artificial intelligence (AI), particularly tools like Chat GPT, in planning camping trips. The conversation also touches on the unique aspects of camping in Key West, Florida, despite it not being the tropical paradise as often perceived. Sean also speaks about their evolving acquisition strategy in response to changing economic conditions and market dynamics.įurther, the discussion explores the importance of creating unforgettable experiences for guests, with Sean crediting their staff for treating guests like family, leading to customer retention. For instance, Brian appreciates KOA's franchise model that offers flexibility for innovation, while Sean from Four Points emphasizes the importance of delivering an engaging and memorable customer experience. The conversation with Brian and the guests focuses on various aspects of the camping and RV business such as franchise flexibility, customer experience, branding, acquisition strategies, and customer retention.
She plans to expand the venture across multiple locations while preserving its unique ethos combining a retro aesthetic with diversity and inclusivity. Keva, on the other hand, introduces her developing campground, Boheme Retreats, that houses vintage campers with a vision to establish an inclusive camping environment. Sean shares about the challenges and accomplishments he has experienced operating Boyd's Campground, a 60-year-old establishment. The episode revolves around insightful discussions on the camping and RV industry featuring recurring guests Sean Vidrine from Four Points RV Resorts, Scott Knepp from Ivee Group and Whitney Scott from KOA together with special guests Sean Hamilton from Boyd's Campground, and Keva Niver from Boheme Retreats. During the MC Fireside Chats last June 21 presented by Accessparks, it was mentioned that the podcast has undergone a change with the departure of co-host Cara, who has been appointed the president of the Canadian Camping & RV Council.
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